Technical Report: Enterprise Systems Analysis

Report Number: Technical Report SERC-2016-TR-103

Report Name: Enterprise Systems Analysis

Publication Date:  March 14, 2016 cover_serc-2016-tr-102-capstone_marketplace_rt-131

Project: Multi-Level Socio-Technical Modeling and Enterprise Systems Analysis


Excerpt of Introduction

The overarching goal of the research in enterprise systems analysis has been to support decision makers and policy makers through the development of new modeling and decision support approaches. Enterprise systems are defined as those where there are multiple interacting organizations, but there is not central locus of control. As a result, change must often be the result of influence and incentives as opposed to command and control. To understand the potential impact of a policy option, one needs to capture the spread of potential future scenarios that may result. In particular, the long term goals are to allow decision makers and policy makers to

  • Identify the key drivers of system behavior and resulting outcomes
  • Perform “what if” analyses
  • Evaluate the efficacy of policy options to alter system behavior and outcomes
  • “Test drive” the future
  • Allow key stakeholders experience the behavior of the “to be” system

In support of these long-term goals, the objective of RT-138 was to evaluate and evolve the enterprise modeling methodology developed during RT-44 and RT-110. The primary mechanism to do so was the counterfeit parts case study. The focus of the case study was to understand the impact of hypothetical policy options to combat the intrusion of counterfeit parts into the defense supply chain. It is ideal as a testing ground for the modeling methodology because it involved all of the key features required of an enterprise systems: multiple interacting organizations (multiple government agencies, private corporations, and counterfeiters), no locus of control (the government can promulgate policy but suppliers don’t have to supply, and counterfeiters can try to bypass), and the system is in the midst of a major shift in state (counterfeiting has rising dramatically in recent years).

Additional Members of Research Team:

  • Christopher Gaffney
  • John Hinkle
  • Christopher Klesges
  • Mehrnoosh Oghbaie